The Customer has a right to cancel the subscription on Profile with the help of the instructions given in the FAQ, address a request to firstname.lastname@example.org, via online chat on the website, or via telegram @Ingramer_Support.
In case of refund, the money shall be refunded to the current account or to the card with which the payment was made, within 30 (thirty) days, depending on the Bank that issued the card.
Ingramer is entitled to change the terms of the Refund Policy on a unilateral basis.
Ingramer reserves the right to decline the Customer's Refund Request.
Ingramer considers all the refund requests and seeks to resolve such disputes through negotiations with the Customer Service by offering to credit additional days, switch to any other module or issue a refund.
Please, note! To get a refund quickly, please contact our Сustomer Service. In this case, the refund will be issued immediately. In case, you decide to contact your Bank or Paypal directly, the refund process may take up to 3-4 weeks.
You must include the following information in your request:
- Why you are asking for a refund;
- Identifying information (e.g. account username or email, transaction number, order number);
- Any additional information the Customer Service team asks for in order to process your refund request.
The Customer's Refund Request is considered by the Ingramer Customer Service immediately after the Customer's Refund Request to email@example.com, via online chat on the website, or via telegram @Ingramer_Support.